FAQ

Got questions? We have answers.

May I take a tour?
Yes! We would love the opportunity to show you the venue and discuss the details of your event. Please click on the Contact Us button on the home page. We will schedule a time with you when our calendar has openings. We typically schedule tours from 11 am to 7 pm during the week, and we can often also accommodate tours on Saturdays and occasional weekday evenings.

Do you offer payment plans?
Yes, we offer an interest free payment plan and are happy to work with you. An initial deposit is due at the time of booking. You have the option to pay in full within 30 days of your deposit or set up a monthly payment plan.

Can I bring outside catering?
At LIMITLESS, we have an open-vendor policy. You are able to bring in any vendor that you would like, including the caterer of your choice, with no restrictions. Our preferred vendor list is available when requested.

What is your alcohol policy?
If you are planning on serving alcohol at your event, you may provide your own bartender or use one of our preferred vendors. When providing your own bartender, VA ABC permitting, and liability insurance is required. To learn more, get in contact with a sales representative for more information.

How do I book my event?
Bookings can be done in person at the building, or over the phone. For payment plan options, please make your reservation at the venue.

What is your cancellation policy?
All sales are final. Once you are booked there is no refund of money upon cancellation or rescheduling. If you need to cancel and if your event is more than 90 days away and paid in full, we can issue you a venue credit. Venue credits must be utilized within 365 days from the day that you made your initial booking. This applies regardless of when your initial event date was scheduled or how far out you cancelled. Your venue credit is only valid for 365 days from the date that you made the original booking.

What’s included with each reservation?
When you book your wedding or social event at LIMITLESS, the following event essentials are included: tables, chairs, audiovisual equipment, setup and takedown, easels, and up-lighting or Hue lighting. Corporate reservations include tables, chairs, audiovisual equipment, setup, takedown, easels, a podium, microphones, and wireless internet.

What A/V equipment do you provide and how much does it cost?
All of our rooms are equipped with free Wi-Fi, a drop-down screen (or flat-screen TV), built-in HD projector, surround sound, a DVD player, and hook-ups for a laptop or an iPod/MP3 player. We are also happy to provide microphones (wired, wireless or lapel) in any of our event rooms or on the patio. All of our audiovisual equipment is included at no extra charge.

What are my décor options?
You are welcome to design a custom room layout with our event assistants. For all wedding and social event reservations, you can choose from a wide variety of colors and fabrics for your tablecloths and different colors for your accent lighting. LIMITLESS is partnered with Graceful Designs who can provide linens for rent such as chair ties and table runners. LIMITLESS also offers ceiling décor packages that utilize our unique ceiling technology and transform the Main Hall. You can select the ceiling design, chandeliers and lanterns and your ceiling will be ready when your time block begins.

Is there a bride’s room and groom’s room where I can get ready?
Yes! The bride’s room provides a great space to get ready for your big day as well as to store personal items during your event. Each room is rented individually unless you choose to book the whole building.

Can we come in early to decorate?
You are allowed access to your rooms when your time block starts, so if you know you will be needing extra time to decorate, make sure you include your decorating time in whatever time block you choose. When your time block begins, we will have all of your tables, chairs and tablecloths set so the room will be ready for you or your vendors to decorate at that time.

Will LIMITLESS’ staff set up my décor if I drop it off?
We appreciate the vision and individuality that you bring to your event, and we don’t feel that it would be appropriate for our staff to set up such personal items. For that reason, we think it’s best that you have someone who is close to you and has been involved with your creative process come in and set up your personal items during your time block. Not to worry though—we will have all of your tables, chairs, linens and ceiling décor set up and ready to go when you arrive!

Do you allow candles?
Yes, as long as they are housed in containers that are taller than the candles to catch the wax and so the flames are not exposed.

Do you allow animals?
With the exception of service animals, we do not allow animals.

Do you allow sparklers or grand exits?
Sparklers are permitted; however, the use of sparklers must be approved by the building staff. Sparklers are only allowed outside the venue. If a fine is assessed to the client or to LIMITLESS for improper use of fireworks or sparklers, the client will be responsible for paying all fines in full (including those assessed to LIMITLESS). Bubbles are permitted, however inside they can provide a slipping hazard so we prefer they be kept outside as much as possible. We do not allow confetti, rice, fake flower petals, hay, or glitter.

Do you have a catering kitchen?
Yes. LIMITLESS provides a prep space that features a sink, refrigerator and counter space. We also provide ice and use of a microwave as needed, but our catering kitchen are not equipped with a stove or oven.

Can we cook our own food at the building?
LIMITLESS’ provides a prep space, however it does not come equipped with a stove or oven. The prep space is ideal for preparing cold items and placing warm items in chaffing dishes. Caterers or restaurants should be prepared to bring the food in hot boxes to keep it warm for your event.

Can we bring in food from home or do a potluck?
You and your guests are welcome to bring in your own food including homemade items if you would like. Please note that LIMITLESS does not provide plates, napkins, flatware or wait staff.

Where can I order linens for my event?
Specialty linens in your choice of color and fabric are available for LIMITLESS’ clients through our preferred vendor and industry partner, Graceful Designs. We will share contact information when you book your event.